Billing & Collection specialist

About ThetaRay:

ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.

Thetaray is a culture-driven company. Our values are at the heart of our success. By joining us, you'll have the opportunity to embody these values and inspire others through your actions.

Our technology empowers customers to expand into new markets and introduce groundbreaking products.

Why Join ThetaRay?

At ThetaRay, you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.

About the Role

This role is a 60% part-time position, requiring on-site presence three days per week.

As a Billing & Collection specialist, you will play a key role in supporting the company’s revenue operations and ensuring the accuracy and timeliness of all billing and collections activities. Reporting directly to the Senior Finance Controller, you will own the full billing and accounts receivable cycle - from interpreting commercial contracts and configuring them in NetSuite, to issuing accurate invoices, monitoring receivables, and driving timely collections from our global customer base.

This role requires strong analytical skills, high attention to detail, and the ability to collaborate closely with Sales, Legal, CSM, and other Finance functions. You will act as the main focal point for customer billing matters and will ensure that every contract is translated into clean, compliant, and efficient billing processes.

What You’ll Do:

• Review commercial contracts and translate billing terms into clear accounting and operational requirements.

• Set up customers, billing schedules, and contract parameters in NetSuite, including recurring billing and contract adjustments.

• Fully manage the AR cycle: monitor outstanding receivables, track payments, analyze aging, and proactively follow up with customers.

• Lead collection activities, including special billing requirements, reconciliation issues, customer documentation, and collaboration with international collection agencies when required.

• Own customer billing issues end-to-end — investigate discrepancies, provide updates, and maintain accurate tracking, while delivering professional and empathetic communication.

• Collaborate with internal teams (Sales, Finance, Legal, Customer Success) to resolve billing-related issues and support cross-functional processes.

• Support month-end close activities, including AR and billing reports, reconciliations, and revenue-related data preparation.

Requirements

• At least 2 years of experience as a Billing Specialist, AR Specialist, or in Finance Operations.
• Bachelor's degree in finance, economics, or a related field - Advantage
• Experience working with international collection agencies.
• Hands-on experience with NetSuite and experience with Salesforce is a strong advantage.
• Strong proficiency in Excel.
• High-level English :written and verbal for daily communication with global customers.
• Tech-savvy and quick to adopt new tools and AI solutions.
• Assertive, professional communicator with strong customer-facing skills.