Customer Success Manager

About us

Hear is an innovative early-stage startup dedicated to shaping the future of conversational intelligence. We are passionate about AI, technology, and addressing real-world challenges. We uphold high safety standards for our products and foster a collaborative environment with exceptional people.

About the role

We are looking for a proactive and motivated Customer Success Manager to join our growing team. This role is ideal for someone with at least two years of experience in customer success or client-facing roles, with a strong preference for candidates who have worked with CX solutions. You’ll play a key role in building strong relationships with our customers, driving adoption of our AI solutions, and ensuring long-term satisfaction and growth.

Responsibilities

• Manage client relationships - Act as the primary point of contact, ensuring smooth onboarding, training, and ongoing support.
• Maximize customer value - Partner with clients to ensure they achieve their goals and gain the most from our AI platform through tailored solutions.
• Champion the customer voice - Gather feedback and insights to represent the customer voice internally and support product improvements.
• Growth & retention – Identify opportunities for upselling, cross-selling, and increasing customer engagement.
• Handle multiple tasks under pressure – Prioritize and manage responsibilities in a fast-paced startup environment.

Qualifications

• At least 2 years of experience in customer success, account management, or related roles.
• Significant advantage for experience with CX platforms or customer experience processes.
• Strong verbal & written communication skills - Able to clearly explain complex concepts to diverse audiences.
• Professional & presentable demeanor - Client-facing experience is essential.
• Technical aptitude - Comfortable learning and working with AI-driven tools.
• Attention to detail and problem-solving mindset.
• Ability to work under pressure and adapt to changing priorities.
• High proficiency in both English and Hebrew – fluent spoken and written communication.