Program Operations Manager

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

Yotpo is a leading eCommerce marketing platform, and we’re on a mission to help brands strengthen relationships with consumers through unified, data-driven experiences. As a Program Operations Manager on our Revenue Operations team, you’ll play a key role in driving operational excellence and supporting the scalability of our go-to-market functions. This is an exciting opportunity to work cross-functionally, influence change, and contribute to the infrastructure powering Yotpo’s growth.

Why Join Us:

• High-impact role with visibility across Yotpo’s global GTM teams
• Lead strategic initiatives that directly affect revenue performance
• Grow your skills in project management, process optimization, and systems design
  
  

Key Responsibilities:

• Own and execute cross-functional projects that drive revenue growth and operational efficiency.
• Identify, prioritize, and eliminate operational bottlenecks by leading continuous improvement initiatives.
• Design and implement scalable GTM processes, tools, and workflows in partnership with Sales, CS, Marketing, and Business Applications.
• Build and maintain dashboards and reports to track critical KPIs, ensuring alignment and visibility across stakeholders.
• Troubleshoot and resolve operational issues as they arise; recommend and implement long-term, system-level solutions.
  
  

Required Skills:

• 2–3 years of experience in program management, revenue operations, business operations, or a similar role in a fast-paced, technology-driven environment.
• Proven ability to lead and deliver complex, multi-stakeholder projects end-to-end.
• Strong analytical capabilities with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
• A proactive, self-directed approach — someone who identifies opportunities, takes initiative, and consistently drives work beyond the expected.
• Proficiency with spreadsheets (Excel / Google Sheets).
  
  

Preferred Qualifications (Nice to Have):

• Experience in SaaS or B2B tech environments.
• Understanding of quote-to-cash processes and revenue lifecycle management.
• Familiarity with CRM, CPQ, and financial systems (e.g., Salesforce, NetSuite, Zuora).
• Experience in Finance Operations or exposure to financial processes is a strong advantage.
• Hands-on experience with AI tools and workflow automation platforms (e.g., n8n, Make, Zapier).
• Experience designing or implementing major process changes in Salesforce (flows, validation, integrations).
• Advanced Excel/Google Sheets for modeling and complex analysis.
  
  

About the Team:

The Revenue Operations team at Yotpo is a collaborative, solution-oriented group that thrives on turning complexity into clarity. We work cross-functionally to empower go-to-market teams with the tools, processes, and insights they need to succeed. Rooted in Yotpo’s values of transparency, ownership, and continuous improvement, we foster a culture where curiosity is encouraged, data drives decisions, and every team member is trusted to make a meaningful impact.

At Yotpo, we are committed to building a diverse and inclusive workplace. If you’re excited about this role but don’t meet 100% of the qualifications, we still encourage you to apply. We believe in potential, passion, and a willingness to grow. Come join us!