Client Technical Expert

NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. We are constantly exploring new technologies to address the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a Client Technical Expert, you will:

• Provide our clients support and technical solutions, both remotely and at the client sites abroad
• Track open support tickets and ensure they are handled until resolution
• Analyze and resolve operational and technical issues raised by the client
• Perform production system and infrastructure upgrades

If you have:

• At least 2 years of experience in technical customer service (remote and face to face)
• Experience in Windows and Linux operation systems
• Experience in virtualization technologies (VMware, Hyper-V)
• Experience in analyzing and monitoring TCP\IP networks
• Experience in network monitoring platforms
• High proficiency in English - written and verbal communication

It would be great if you also have:

• Additional languages: fluent in Spanish
• Experience working with CRM systems

Join NSO Group and make a difference!

https://www.nsogroup.com/job/client-technical-expert/