Reservation manager and operation

Role Overview:

A dynamic position combining guest reservation management with day-to-day property operations. You will handle all bookings, guest communication, and coordinate the smooth running of apartments to ensure an excellent guest experience.

Key Responsibilities:

• Manage guest inquiries, reservations, cancellations, and daily communication.
• Update calendars, pricing, and availability across Airbnb and other platforms.
• Coordinate check-in/check-out details with housekeeping and maintenance teams.
• Oversee cleaning schedules, maintenance requests, and vendor coordination.
• Conduct property inspections to ensure units are clean, stocked, and guest-ready.
• Handle urgent operational issues and ensure fast problem resolution.
• Track inventory and manage supplies across apartments.
• Prepare simple weekly performance and operations reports.

Requirements:

• Experience in hospitality, property management, or a similar role.
• Excellent communication skills (English required).
• Strong organizational and multitasking abilities.
• Tech-savvy with familiarity in PMS or channel managers (Hostaway, Guesty, etc.).
• Problem solver, proactive