Technical Support Representative

Kaveret CRM is a leading customer management platform helping businesses across industries organize, track, and grow their customer relationships. We’re looking for a Technical Support Representative who can own customer issues end-to-end and make sure our users get real, practical solutions – not scripted answers.

• Provide technical support to customers via phone, email, chat, and remote sessions
• Diagnose and troubleshoot issues related to the Kaveret CRM platform (web, integrations, automations, etc.)
• Guide customers step-by-step through configuration, setup, and best practices
• Escalate complex issues to the relevant internal teams (R&D / Product) with clear, structured information
• Document recurring issues, solutions, and workarounds in internal knowledge bases
• Work closely with Customer Success and Sales to ensure a smooth experience for new and existing clients
• Identify patterns and suggest product or process improvements based on real customer feedback

• 1–3 years of experience in technical support, IT helpdesk, or a similar customer-facing technical role
• Strong technical aptitude and ability to quickly understand new software systems
• Excellent communication skills and the ability to explain technical concepts in simple, clear language
• High level of English (spoken and written)
• High level of Hebrew – advantage / often required for local customers
• Strong problem-solving skills, attention to detail, and ownership mentality
• Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively

• Experience supporting SaaS / cloud-based products
• Familiarity with CRM systems or other business applications
• Basic understanding of APIs, web technologies, or integrations (e.g., webhooks, automation tools like Make/Zapier)
• Experience working with ticketing systems and remote support tools

• Opportunity to work with a product used daily by a wide range of businesses
• Direct impact on customer satisfaction and product quality
• Collaborative, hands-on environment where technical input is valued

If you’re passionate about solving problems, enjoy working with people, and aren’t afraid to dive into the technical details, we’d like to hear from you.