Customer Service Manager

Join a boutique, values-driven company at the forefront of the luxury automotive industry and take on a pivotal leadership role enhancing the service experience for premium clients.

We are seeking an experienced Customer Service Manager to oversee a high-end, front-facing service center. This is a key position managing a team of service advisors and ensuring a world-class customer journey that meets international luxury standards.

Key Responsibilities:

✔️ Lead and develop a team of 8 service advisors to achieve excellence in customer service

✔️ Own the end-to-end customer experience — from arrival through post-service follow-up

✔️ Handle sensitive customer issues and exceptional cases with professionalism and empathy

✔️ Ensure compliance with premium brand service standards and procedures

✔️ Drive continuous improvement in service processes and embed best practices within the team

✔️ Represent the service function in management meetings and cross-company operations projects

Requirements:

✔️ Minimum 3 years of proven experience in customer service leadership

✔️ Track record of managing teams in fast-paced, operational environments

✔️ Significant advantage for candidates from premium sectors: luxury hotels, aviation, or automotive

✔️ Exceptional organizational skills with the ability to manage multiple complex processes simultaneously

✔️ High emotional intelligence and the ability to effectively support demanding clients

✔️ Decisive, hands-on leadership with strong people skills

📍 Location: Central Israel