Technical Support Representative

Company Description

Hakaveret CRM is an advanced, intuitive, and efficient software solution that streamlines business processes for companies and business owners, enhancing productivity and resource management. Inspired by the seamless communication in a beehive, our system integrates and automates workflows to deliver top-notch management and synchronization. Operating since 2002, Hakaveret CRM provides customizable designs and exceptional support, with a quick response time ensuring customer satisfaction. Trusted by leading companies like Shiryonit Hosem and Migdal Group, our user-friendly software is renowned for its balance of quality and affordability.

Role Description

This is a full-time, on-site Technical Support Representative role based in the Rishon lezion, Israel. The role involves providing high-quality customer and technical support, addressing client inquiries, resolving technical issues, and ensuring optimal customer satisfaction. The representative will troubleshoot issues, provide timely solutions, and deliver excellent support experiences while maintaining thorough documentation of interactions.

Qualifications

• Strong Customer Support and Customer Satisfaction skills with a focus on clear communication and empathy
• Proficiency in Technical Support and Troubleshooting, with the ability to diagnose and resolve technical issues effectively
• Well-developed Analytical Skills to assess problems and implement solutions in a systematic and efficient manner
• Ability to work in an on-site environment in Rishon lezion, Israel, and collaborate effectively as part of a team
• Prior experience in CRM software support preferred but not required
• Fluent in Hebrew; proficiency in English is a plus