Renewal Specialist

About Us

Software Sources is an experienced company with start-up vibes, founded in 1992 and still keeping a scale-up culture. We are the exclusive distributor in Israel of leading international software vendors such as ManageEngine, Zoho, Intel, Hex-Rays, and many others

Our mission is to connect innovative software technologies with the business ecosystem

About the Role

As a Renewal Specialist, you will be responsible for managing the renewal process of our software solutions across a diverse customer base. You’ll work directly with resellers, system integrators, and customers of all sizes - from small businesses to large enterprises to ensure smooth contract renewals, maintain high customer satisfaction, and identify opportunities for growth within existing accounts.

This role is perfect for someone who’s organized, customer-oriented, and enjoys building long-term relationships while ensuring business continuity and revenue retention.

Key Responsibilities

·      Manage the full renewals cycle - from contract review and quotation to negotiation and closure

·      Build and maintain strong relationships with existing customers, resellers, and partners

·      Proactively monitor upcoming renewals to ensure timely follow-up and minimize churn

·      Identify and pursue upsell and cross-sell opportunities within existing accounts

·      Collaborate with technical, marketing, and support teams to deliver value-added solutions

·      Maintain accurate and up-to-date information in CRM and ERP systems

·      Meet and exceed renewal rate and revenue growth targets

Skills & Qualifications

·      Proven experience in account management, renewals, or customer success in a B2B tech environment

·      Excellent communication, negotiation, and relationship-building skills

·      Strong organizational skills and attention to detail

·      Understanding of software licensing and SaaS business models

·      Experience using CRM and ERP systems (Zoho experience is a plus)

·      Passion for technology and willingness to learn about new software solutions

·      Bachelor’s degree and fluency in both English and Hebrew

Why join us

Our company motto is "We will go the extra mile" - and we live by it.

We’re a close-knit team that believes in curiosity, professionalism, and pushing boundaries to achieve more than expected.

If you’re passionate about technology and enjoy helping customers succeed, join us and go the extra mile with us.