Guest Relations Agent (Travel)

Company Description

Kosher Scotland provides Jewish travelers the opportunity to experience Scotland, a country known for its culture, heritage, and natural wonders, while keeping completely kosher and enjoying a luxury vacation. Scotland, with a population of 5 million people, is a world-renowned tourist destination. Our service ensures that our guests can fully immerse themselves in the beauty and charm of Scotland without compromising on their dietary and religious standards.

Role Description

This is a full-time remote role for a Guest Relations Agent based in Israel (Work from home). As a Guest Relations Agent, you will be responsible for ensuring the highest level of customer satisfaction by addressing guest needs, welcoming guests, handling guest inquiries, and providing outstanding customer service. Daily tasks include managing guest experience via Whatsapp & Email, maintaining guest records, updating & maintaining data on travelers, and facilitating seamless guest experiences from arrival to departure.

Qualifications

• Strong Communication and Customer Service skills
• Proficiency in Guest Relations and ensuring Customer Satisfaction
• Experience with Receptionist Duties
• Strong experience with managing bookings and vendor relations
• Excellent interpersonal and problem-solving skills
• Ability to work collaboratively in a team-oriented environment
• Experience in the hospitality industry is a plus