Senior Product Owner

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NICE Actimize, we are making the world a better place by ensuring that all consumers' financial transactions are safe. To achieve this goal, NICE Actimize is seeking an experienced Product Owner to lead operational aspects of our SaaS platform. This role focuses on ensuring supportability, reliability, and scalability across the platform, collaborating closely with R&D and Cloud Operations teams. You will drive requirements and priorities for monitoring for all aspects of operations and cost, tenant management, tools for support, and onboarding. This role is critical to meeting our clients’ service level expectations for a modern SaaS offering to handle all aspects of Financial Crime and Compliance management.

How will you make an impact?

• Embed auditing, compliance, and security controls into operational workflows to reduce risk and ensure regulatory adherence.
• Deliver onboarding tools and administrative consoles that accelerate tenant setup and improve operational efficiency for internal support teams.
• Implement deployment automation and configuration migration processes that shorten release cycles and minimize errors.
• Optimize resource utilization and cost efficiency through measurable KPIs and proactive capacity planning.
• Achieve high availability and disaster recovery objectives by validating performance testing strategies in collaboration with R&D and Cloud Ops.
• Establish robust monitoring, logging, and troubleshooting capabilities that enhance platform reliability and reduce mean time to resolution (MTTR).
  
  

Have you got what it takes?

• 5+ years of product ownership experience in SaaS platforms with operational focus
• Technical background (e.g., degree in Computer Science, Engineering, or related field) or previous software engineering experience.
• Strong understanding of observability, monitoring, and logging frameworks.
• Experience with deployment automation, performance testing, and disaster recovery planning
• Familiarity with cost optimization strategies and resource monitoring in cloud environments
• Ability to collaborate effectively with engineering, operations, and support teams to deliver operational excellence
• Ability to navigate complex technical conversations and work effectively with engineering teams.
• Excellent communication skills, including documentation and stakeholder engagement.
• Familiarity with agile development practices and backlog management tools (e.g., Jira, Confluence).
  
  

You will have an advantage if you also have:

• Experience with multi-tenant SaaS architectures and enterprise-grade access control models, especially with AWS
  
  

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

Requisition ID: 9359

Reporting into: Senior Director, Product Management, Actimize

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.