Professional Services Ninja 🥷

Professional Services Ninja

About Zoma.ai

Zoma.ai is building the AI engine that helps professional services teams scope work without the chaos. We replace spreadsheets, guesswork, and last-minute SOW panic with an automated, intelligent workflow. We’re a fast-growing SaaS startup working with enterprise teams that need to scope, quote, and deliver with confidence.

The Role

We’re looking for someone who’s hands-on, sharp, and excited to build. This is a startup role where you’ll run implementations, lead customer onboarding, and create the foundations for both Professional Services and Customer Success.

You’ll own the customer journey from first idea to go-live. You’ll deliver projects yourself early on, then turn that experience into repeatable playbooks, processes, and eventually a team you’ll lead as we scale.

What You’ll Do

• Deliver the full customer journey from idea to go-live.
• Lead implementations end-to-end.
• Build strong customer relationships that drive adoption and outcomes.
• Create playbooks, workflows, and processes that help us scale.
• Bring customer insights to Product and Engineering.
• Grow into a leadership role as the company expands.

About You

• 2–6 years of experience in Professional Services within SaaS or enterprise software.
• Track record of taking customers all the way to go-live.
• Clear communicator who works well with executives and technical teams.
• Comfortable working in ambiguity and building structure from scratch.
• Excited to be both a doer and a builder with a path to leadership.

What We’re Not Looking For

• Someone who only wants to manage without delivering.
• Someone who needs a big team or rigid structure to function.
• Someone who prefers slow, predictable environments.
• Someone who avoids customer-facing work.
• Someone who waits for instructions instead of taking initiative.

What You Get

• A genuinely fun, fast-moving environment.
• A chance to become the go-to customer leader in a growing startup.
• Real influence on product direction and customer success.
• Competitive compensation, including equity.
• A path to build and lead your own team as we scale.