Head of Operation

Role description:

• Safety & Quality: Leads a strong safety and quality culture, ensures use of proper installation methods and risk assessments.
• Customer Focus: Promotes service mindset, handles escalations, and drives customer satisfaction through feedback.
• Leadership: Develops the team, sets goals based on KPIs, conducts site visits (Gemba), and drives continuous improvement.
• Installation: Oversees efficient, safe, and high-quality installation with optimal resource planning.
• Project Management: Ensures smooth, profitable, and reliable project execution aligned with KONE methods.

Job Requirements

• Academic degree – required.
• Proven experience in team management, training, and performance improvement – required
• Experience in safety, quality, and technical project management
• Strong financial understanding and resource planning skills
• Familiarity with the construction industry, installation methods, and regulations – strong advantage
• Experience working with customers, subcontractors, and Lean methodologies – required
• Native-level Hebrew and high-level English proficiency
• Experience in a similar role