Customer support technician

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Mig Ha'emek,ISR

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Job Description

We are looking for a highly talented Customer Support Technician to join our account team & integrate within our field support group at Migdal Ha'Emek (North) to provide a unique customer experience by demonstrating outstanding technical capabilities and inter-personal skills.

What’s in it for you?

As a customer Support Technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.

What you'll be doing:

As part of our customer support team, you’ll be working in a cleanroom environment & using your technical capabilities, analytical skills and vast knowledge on multidisciplinary advanced systems. You will be responsible for installing & maintaining customer’s purchased Applied Material equipment and occasionally customers abroad, communicating with global functions and development teams while following established practices of operation & maintain highest levels of quality & customer satisfaction.

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Key Responsibilities:

• The customer Support Technician provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad.
• Install and implement multidisciplinary complex systems
• Preventive maintenance and troubleshooting
• Define, document and retain infrastructure and work processes
• Work is located in Migdal Ha'Emek in a cleanroom environment
• Work in shifts including nights and weekends
• Transportation of activities Improvement in work processes.
• Definition, documentation and preservation of infrastructures and work processes
  
  

• Technician or Practical engineer in Electronics or Mechanics
• Experience with electronic / mechanic equipment – advantage
• Prior experience as technician or practical engineer – advantage
• Willing to work in shifts
• High level of English.
• Service oriented, team player