Ops Manager

Our SaaS platform leverages AI to make information accessible, actionable, and measurable, driving productivity and satisfaction for enterprises worldwide. As we scale rapidly to support mission-critical deployments, we are strengthening our engineering foundations across cloud infrastructure, security, and operational excellence.

About The Role

As a leader of Engineering Operations, you will play a pivotal role in building and leading the teams responsible for Cloud Operations, DevOps, FinOps, and Security Operations. Your mission is to ensure that our SaaS platform is reliable, scalable, cost-optimized, and secure while enabling engineering velocity and innovation.

This role combines strategic leadership with hands-on execution. You will define the operational vision, evolve our practices, and partner cross-functionally with Product, R&D, Security, and Finance to deliver world-class service to our customers.

Responsibilities:

Cloud & DevOps Leadership

• Architect and manage multi-cloud infrastructure (Azure, AWS, GCP).
• Own CI/CD pipelines and IaC frameworks (Terraform, Pulumi).
• Define and enforce SLOs/SLAs with an SRE mindset.
• Lead monitoring, alerting, and incident response.
• Promote Kubernetes and scalable microservices practices.
  
  

• Implement security across cloud, CI/CD, and runtime environments.
• Lead security incident response and stakeholder communication.
• Monitor for threats using SIEM/cloud-native tools.
• Conduct risk assessments and security reviews.
• Support business continuity and disaster recovery.
  
  

• Develop tagging, cost allocation, and forecasting strategies.
• Enforce cost-efficiency policies and guardrails.
  
  

• Build and lead teams across CloudOps, SRE, FinOps, and SecOps.
• Define operational processes and readiness reviews.
• Foster a culture of ownership and continuous improvement.
• Report metrics and insights to leadership.
  
  

• 5+ years of experience in Cloud Infrastructure, DevOps, SRE, or related disciplines within SaaS or enterprise-scale environments.
• 3+ years of experience leading technical operations teams and team leads in a Director or Senior Manager capacity.
• Proven track record operating production environments on Azure and AWS (multi-cloud experience strongly preferred).
• Deep expertise in infrastructure as code (Terraform, CloudFormation), Kubernetes, and CI/CD tooling.
• Strong knowledge of security and compliance standards (ISO 27001, SOC 2, GDPR).
• Background supporting 24/7 customer-facing production environments at scale.
• Experience implementing FinOps frameworks and optimizing cloud spend.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Fluent in English (spoken and written).
  
  

• Certifications in Azure, AWS, Kubernetes (CKA/CKAD), and FinOps Practitioner.
• Experience with knowledge management or AI/ML-powered SaaS products.
• Familiarity with ITIL, NIST, or ISO security frameworks.