IT Manager

Experienced IT Manager to lead, manage and mainly execute the company’s office IT infrastructure and user services. This role ensures reliable, secure, and efficient IT operations, with a strong emphasis on improving user satisfaction, strengthening cybersecurity, and introducing modern tools and practices. The IT Manager will combine strategic thinking with hands-on technical execution, ensuring IT evolves from reactive firefighting to proactive value creation.

Key Responsibilities

1.    IT Infrastructure & Operations

·       Manage all corporate IT systems (“blue network”): laptops, Active Directory, Microsoft 365, firewalls, connectivity, and collaboration tools.

·       Design and implement IT processes, SLAs, and documentation that users understand and trust.

·       Ensure IT performance is reliable, with timely resolution of issues and reduced backlogs.

2.    Cybersecurity & Risk Management

·       Strengthen IT security posture with firewalls, MFA, antivirus, phishing campaigns, and incident response plans.

·       Conduct regular risk assessments, patch management, disaster recovery exercises.

·       Promote a culture of security awareness through training and communication.

3.    Strategic Planning & Innovation

·       Develop a forward-looking IT roadmap (cybersecurity, automation, AI-based tools, and user productivity).

·       Assess and introduce new tools and platforms that improve efficiency & collaboration.

·       Provide management with IT performance metrics, risks, and improvement proposals.

4.    End-User Support & Education

·       Deliver responsive, high-quality support to office and remote users.

·       Build & promote IT education programs (security awareness, collaboration tools).

·       Act as the senior go-to resource for IT knowledge within the company.

5.    Vendor & Budget Management

·       Manage external IT service providers and vendors effectively.

·       Monitor and control IT budgets, ensuring cost-effective solutions.

Required Qualifications

·       5–7 years’ experience in IT administration/management roles.

·       Strong knowledge of Microsoft 365, Active Directory, endpoint protection, and enterprise networking.

·       Demonstrated ability to design IT processes and drive improvements.

·       Experience with IT security frameworks and compliance requirements (GDPR, ISO27001 – a plus).

·       Hands-on technical ability combined with strategic vision.

·       Excellent communication skills and service-oriented mindset.

Desired Personal Qualities

·       Strategic thinker with curiosity about future technologies (cyber, AI, automation).

·       Pragmatic doer who rolls up their sleeves.

·       Strong organizational and time management skills.

·       Able to balance discretion with transparency.

Email: jobs@ikomg.com. 

Type: Full time, On Site