Operations Analyst Student

About the role:

Forter is looking for a part-time Operations Analyst to take part in Forter’s analytics operations team.

Forter delivers real-time, completely automated, fraud protection for online merchants. Our revolutionary technology allows vendors to focus on business opportunities while always staying ahead of the fraudsters. Forter’s solution combines advanced cyber intelligence, identity analysis, and behavioral data to create a multi-layered fraud detection mechanism.

What you'll be doing:

• Perform complicated data analysis tasks, quantifying different aspects of Forter’s impact on our portfolio of some of the largest e-commerce players in the world.
• Manage an operational pipeline of merchant tickets and alerts - triage, research, prioritize, assign, and solve data and analytics issues for our Enterprise clients.
• Design, code, and test adjustments to our production decisioning engine in Python.
• Work together with our fraud analysts, customer success managers, and Forter’s customer support organization to ensure we are solving our customer’s issues quickly and effectively and optimizing Forter’s products.
  
  

What you'll need:

• Currently pursuing a bachelor's degree with at least 3 full semesters left before graduation (50% position with flexibility during exam periods).
• Able to turn broad business questions into the right queries to get the answers you need.
• Knows how to get things done - find the right person to ask, not shy about asking for help, knows when to escalate, and what tools you need to get the job done.
• Technically oriented - quick and eager to learn new technologies and tools.
• Strong multitasking skills - comfortable (and even enjoy) managing many tasks at different stages under your responsibility.
• Coding - able to complete basic coding tasks in a scripting language, preferably Python.
• SQL - experience with basic queries - an advantage.
  
  

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
  
  

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

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