Content Operations Associate

Description

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

About The Role

You’ll support Empathy’s technical content operations, working closely with localization and content teams while juggling content across platforms to deliver audio and written materials, combining hands-on QA, platform management, and light AI-driven automation.

IN THIS ROLE YOU WILL

• Upload, organize, and update content across CMS and learning platforms.
• Perform in-app and web QA to ensure text, audio, and visuals appear correctly across all locales and devices.
• Generate, review, and edit AI audio files (via tools like ElevenLabs).
• Support internal teams during product launches, ensuring all assets are tested and live on time.
• Collaborate closely with implementation, content, and engineering teams to troubleshoot integration issues.
  
  

• 1- 2 years of experience in technical project management, CMS operations, or another technical production role.
• Full professional proficiency in English.
• Familiarity with AI tools for audio or media generation is a plus.
• Detail-oriented with a strong sense of quality control.
• Comfortable working with content management systems
• Basic HTML or JSON knowledge is an advantage.
  
  

• Organized and reliable. Able to manage several projects simultaneously.
• Curious about technology, automation, and how creative processes scale.
• Team player who enjoys working across disciplines (content, design, localization).
• Quick learner with a problem-solving mindset and a calm, methodical approach.