Senior Project Manager - Product Operations

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

About The Role

We are looking for a highly organized and proactive Senior Project/program manager to join our Product Operations team. In this role, you will play a key role in optimizing processes, enhancing collaboration, and ensuring the efficiency and scalability of our product teams.

You will own and drive complex, cross-functional initiatives that span multiple products and platforms, bridging the gap between execution and operational excellence. Collaborating closely with Product, Engineering, Design, Content, and Analytics teams, you will refine workflows and integrate data-driven decision-making to enable efficient execution and deliver high-quality outcomes at scale.

Key Responsibilities

• Implement and manage a scalable, platform-wide product UI localization process across multiple products and platforms, coordinating workflows between Product, Engineering, Content, and external vendors to ensure alignment and quality.
• Lead end-to-end project management for multi-product, cross-platform initiatives, from planning and alignment through execution and delivery.
• Drive cross-team alignment by facilitating clear communication, defining ownership, and ensuring shared understanding of goals, timelines, and dependencies.
• Monitor project progress and mitigate risk: Proactively identify blockers and drive resolution to keep initiatives on track.
• Ensure timely, high-quality delivery by rigorously managing schedules, milestones, and success metrics.
• Drive operational efficiency: Establish best practices for cross-functional collaboration, resource planning, and execution optimization.
• Lead change management efforts: Implement feedback loops and process improvements to drive continuous operational enhancements and ensure seamless adoption of new workflows.
  
  

• 5+ years of experience in product operations or program management within a SaaS environment, with a proven track record of driving operational excellence.
• Strong ability to manage complex initiatives and lead change management efforts that enhance operational performance and product success.
• Analytical and technical proficiency, with experience leveraging data for decision-making and using project management/BI tools effectively.
• Excellent communication and collaboration skills, capable of bridging gaps between Product, Engineering, and Content teams to drive alignment.
• A proactive, execution-oriented mindset, with the ability to anticipate challenges and drive solutions independently in a fast-paced environment.
• Localization or internationalization experience (specifically regarding Product UI and vendor coordination) is a strong advantage.