Business Operations Manager

Who We Are

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What We're Looking For

As we expand, we’re looking for an ambitious, analytical, and resourceful Business Operations Associate to join our Biz Ops team. This role is perfect for someone looking to gain hands-on experience in optimizing business processes, driving efficiency, and supporting strategic initiatives in a high-growth environment.

This role is all about driving results by making operations smoother and smarter, working across teams to identify gaps, improve execution, and turn strategy into clear, scalable processes that support Faye’s success.

Responsibilities:

• Own hands-on operational execution, including recurring tasks that keep the business running smoothly, with strong attention to detail and follow-through.
• Maintain, improve and create new workflows, SOPs, documentation, and internal tools to drive efficiency and consistency while allowing for flexibility.
• Identify operational gaps, design scalable solutions, and lead implementation from problem definition through execution.
• Define, track, and analyze key metrics to measure impact and continuously optimize processes.
• Own licensing and compliance projects, a core responsibility in a highly regulated operating environment.
• Lead & support strategic projects, including cross-functional collaboration to ensure alignment, clear communication, and smooth execution of company-wide initiatives.
  
  

• Exceptional individuals that are extremely driven and ambitious.
• Bachelor’s degree in Business, Economics, Data Analytics, or a related field.
• 2-3 years of experience in business operations, strategy, consulting, or a similar role.
• Strong problem-solving skills, with the ability to break down complex challenges into actionable steps.
• Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously.
• Strong proficiency in data analysis tools (e.g., Excel, Google Sheets, Tableau, SQL a plus).
• Ability to thrive in a fast-paced, team-oriented environment and take ownership of projects.
• Fast learner with the ability to adapt to a rapidly evolving business environment.
• Fluent English proficiency with strong communication skills.