ITSM Process Implementer (1005593)

Elad Software Systems specialize in managing and executing end-to-end projects and offer business solutions to help companies strengthen their relationship with end-client and improve the company’s customer experience using impeccable innovative and quality solutions.

We work through three different channels:

Data | CRM | Digital

Our Advantage – As a project driven company that had worked in all possible fields in the market, we’re always at the forefront of technology, employ all methods and know all the available tools. In fact, this allows us to create relevant and tailor-made solutions that can answer any need or challenge you might encounter on your way to reach your business goals.

Our Team – We know exactly why we call our experts the Dream Team; each personnel in our staff is a professional in their field, who takes you on a joint process and runs your project from end-to-end. It is important to us to keep researching the field, monitor, process and check to produce effective results.

We are seeking a talented and experienced ITSM Process Implementer

To be a part of an exciting and new project with a leading organization.

Key Responsibilities:

• Gather and define requirements for IT process development in collaboration with various stakeholders across the organization
• Operate and develop integrations/interfaces with systems connected to the ITSM platform (CMDB, AD, SAP)
• Implement, document, and enhance ITSM processes such as: Incident, Problem, Change, Asset
• Perform functional and process testing across different environments (Test & Production)

Requirements:

• Experience working with internal customers / business stakeholders and strong Customer Success orientation
• Proven experience with ITSM platforms (hands-on)
• Strong ability to write specifications and implementation documentation

Don't miss out on this amazing opportunity to grow and succeed with us! Please submit your CV to [email protected]