ITSM Process Implementation Specialist

🚀 We’re hiring | ITSM Process Implementation Specialist

A large, enterprise-level organization is looking for an ITSM Process Implementation Specialist to join its IT team and take part in shaping and improving IT service management processes.

This role is ideal for someone who enjoys working closely with stakeholders, translating business needs into structured IT processes, and implementing them end-to-end in an ITSM environment.

What will you do?

🔹 Gather and define requirements for IT process development in collaboration with various stakeholders

🔹 Implement, document, and enhance ITSM processes such as Incident, Problem, Change, and Asset Management

🔹 Develop and manage integrations with related systems (e.g., CMDB, Active Directory, SAP)

🔹 Execute functional and process testing across different environments (test & production)

🔹 Support continuous improvement and optimization of IT service workflows

What are we looking for?

✔ Proven experience working with customers and strong planning capabilities (Customer Success mindset)

✔ Hands-on experience with ITSM platforms

✔ Ability to write clear functional specifications and implementation documentation

✔ Team-oriented, energetic, and proactive approach

Nice to have:

➕ Experience with BMC Helix

➕ ITIL certification

➕ Scripting and automation experience (Bash / Python / PowerShell / JavaScript)