Technical Customer Success Engineer

Technical Customer Success Engineer

(Solutions & Implementation)  

About Simploud 

Simploud is a fast-growing SaaS platform (EQMS) that empowers Life Sciences and MedTech companies to manage quality, compliance, and lab operations. Our platform is a process-based system designed to digitize and automate internal quality management workflows, replacing manual processes with a seamless electronic ecosystem. 

The Role 

This role sits at the critical intersection of Customer Success, Support, and Implementation, working closely with our Marketing, Product, and R&D teams. You will be the technical heart of the customer journey - from the initial sales phase through long-term growth. 

You’ll partner with prospects to lead evaluations and Proof of Concept (POC) projects. Once they join, you will manage the initial system implementation, ongoing onboarding, and technical support - while constantly looking for opportunities to broaden the system's scope within their organization. You won’t just implement the system; you’ll help shape its future by translating real-world customer insights into product innovation. 

What You’ll Do 

• Solution Design: Translate complex customer requirements and business processes into elegant system designs and technical setups. 
• Implementation & Growth: Lead the initial system implementation and manage the end-to-end onboarding process. Proactively identify ways to expand Simploud’s footprint within existing customers. 
• Sales Engineering: Accompany the sales process by managing technical evaluations and POCs for prospective clients. 
• Support & Retention: Provide ongoing technical support to ensure customers maximize the platform's value and maintain high retention. 
• Product Innovation: Collaborate with the product team to design new features based on customer feedback and internal strategic needs. 
• Enablement: Conduct training sessions to empower users and ensure high system adoption. 

What We Are Looking For 

• Education: A degree in a relevant engineering or technical field, or equivalent hands-on technical experience - Must. 
• Professional Background: A proven track record of success in a professional environment - Must. We are looking for a high-achiever who has consistently delivered results in their previous roles (SaaS experience preferred). 
• Technical Skills:  
• Familiarity with basic tech tools (HTML, XML, JSON). 
• Experience working with databases (SQL is a significant advantage). 
• Coding skills/background are a strong plus. 
• Soft Skills: 
• Critical Thinking: Strong analytical skills with the ability to challenge existing processes, ask the right questions, and propose logical, scalable solutions. 
• Communication: Clear and simple communication skills; able to translate technical "speak" into business value. 
• Ownership: A proactive "self-starter" who takes full responsibility for their projects and drives them to completion. 
• People-First Mentality: Strong presentation skills and a natural ability to build relationships. 
• Nice-to-Haves: 
• The Biomedical or Medical industry. 
• LIMS (Laboratory Information Management Systems) or QMS. 
• Medical field regulations Knowledge. 
• Experience with CRM systems. 
• Languages: Fluent English (written and verbal). 

Location 

Tel Aviv (Near Hashalom train station).