Customer Support Specialist (Student Position)

About LAYA

LAYA is a multi-currency digital wallet designed to simplify and revolutionize the way people manage money abroad. With secure transactions, seamless user experience, and powerful multi-currency features, LAYA is tailored for travelers and anyone navigating international payments.

We are looking for a Customer Support Specialist (Student Position) to join our growing team. This role is ideal for tech-savvy students who want to gain hands-on experience in fintech while helping customers and shaping the future of global payments.

Responsibilities

• Serve as the first point of contact for customers via chat, email, WhatsApp, and phone.
• Provide accurate, empathetic, and effective solutions to customer inquiries.
• Use AI-powered tools to optimize support operations and improve customer experience.
• Build and maintain scalable knowledge bases and self-service tools.
• Proactively engage with customers to understand their needs and ensure satisfaction.
• Collaborate with product and development teams to report bugs and suggest improvements.
• Document customer interactions and escalate complex issues when needed.

Requirements

• Student status – must be currently enrolled in an academic program.
• Native-level English (spoken and written) – a must.
• Strong communication skills in Hebrew (spoken and written).
• Strong interest and affinity for technology (fintech, apps, digital tools).
• Ability to multitask, problem-solve, and work independently with a high sense of responsibility.
• Advantage: Students in Economics, Business Administration, or Technology-related fields.
• Advantage: Previous experience in a financial company or fintech environment.
• Advantage: Familiarity with platforms such as Intercom, Jira, or Monday.

Working Hours

• Remote, shift-based role.
• Flexible scheduling throughout the week, including weekends.
• Availability for 4-5 shifts per week (weekday and weekend shifts).
• Typical shifts:
• Weekdays (Sun–Thu): 08:00–16:00 or 16:00–00:00
• Weekends (Fri & Sat): 08:00–16:00 or 16:00–00:00

Why Join Us?

• Gain real-world experience in fintech while studying.
• Be part of a dynamic, innovative, and supportive team.
• Enjoy opportunities for professional growth and career development.
• Make a direct impact on how people experience global payments.