L3 SW Escalation engineer

A minimum of 3 -5 years in a senior software support role is required, providing support to the Retail industry (highly desirable)

· Strong technical background

· Writing SQL queries (nice to have).

· Strong customer facing and communication (written and verbal) skills.

· The ability to work with remote teams including after hours and weekends where required.

· The ability to work on P1 incidents after hours and weekends where required.

· Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable).

· Previous experience working with Microsoft Technologies: Microsoft SQL, Microsoft Servers, Microsoft Office and Virtual servers.

· Experience working with Service management systems.

· Managerial abilities of managing a team.

· Self-time management.

· Responsible.

· Independent.

· Team player.

· Quick and self-learner.

· High level of English, verbal and in writing.