IT Administrator & Helpdesk

About Develeap

Develeap is Israel’s leading DevOps consulting company. Our consultants design and implement cloud infrastructure, CI/CD, automation, and security solutions for some of the most innovative startups and enterprises. We are known for combining technical excellence with a human-centered culture, and for training the next generation of DevOps professionals.

We are looking for an operational IT & Helpdesk professional with end-to-end responsibility for the organization’s IT-related infrastructure — including technical support, workstation setup, equipment management, user administration, and IT procurement.

This is an excellent growth opportunity for Helpdesk or Systems Admin professionals to expand into a hybrid IT/operations role.

• Provide day-to-day technical support for employees (computers, printers, networks, software).
• Diagnose and resolve hardware and software issues.
• Manage service requests and document solutions.
• Be physically present in the office at least 4 days per week to handle issues and employee requests.

• Set up, maintain, and prepare workstations for employees.
• Configure all required software and access before new hires start.
• Be present during onboarding and offboarding to ensure smooth setup/removal.

• Maintain IT inventory (laptops, monitors, docking stations, keyboards, phones, etc.).
• Track allocation of equipment to employees and ensure proper documentation.
• Perform preventive maintenance and replace outdated equipment.

• Identify IT equipment needs in collaboration with HR and other teams.
• Manage procurement processes, including vendor communication, quotes, and orders.
• Support IT equipment budgeting and cost control.

• Manage user accounts across systems (Google Workspace, Slack, Toggl, Microsoft 365, AI tools, TimeOS, ERP/CRM, etc.).
• Manage, monitor, and maintain SaaS subscriptions, including tracking active licenses, preventing unused or unauthorized subscriptions (“ghost subscriptions”), and ensuring timely renewals or cancellations.
• Assign permissions, manage group memberships, and maintain accounts.
• Active Directory experience is a plus, not mandatory.
• Ensure compliance with information security policies.

• Support basic IT security and access control procedures.
• Ensure secure handling of company assets during onboarding and offboarding.

• Maintain organized documentation of IT assets, user accounts, and incidents.
• Produce status and inventory reports as needed.
• Continuously improve IT and helpdesk processes.

• At least 2 years of experience in IT Support / Helpdesk.
• Knowledge of Windows OS, MacOS and Linux
•  Google suite and Office 365.
• Experience managing IT inventory or assets.
• High level of organization, independence, and strong service orientation.
• A curious, problem-solving personality — someone who enjoys investigating, solving puzzles, and is friendly and service-minded.

• Experience with Active Directory.
• Experience with IT procurement or working with vendors.
• Familiarity with Google Workspace, ERP/CRM systems.
• Basic networking knowledge.
• Previous experience as a Systems Administrator (SysAdmin).
• Relevant certifications (CompTIA, MCSA, CCNA, etc.).

Full-time | Hybrid role ( 4 days week in the office- TLV)