User Experience Manager

The CRM division of abra is seeking a User Experience (UX) Manager to lead and oversee UX processes across the organization’s digital assets. This role focuses on ensuring consistent, high-quality user experiences across websites, portals, applications, and bots, working closely with design, IT, and product teams.

Key Responsibilities:

• Define UX processes and standards across digital platforms.
• Translate business and operational needs into user flows and experiences.
• Collaborate with design studios, IT, and product teams to implement UX effectively.
• Ensure UX consistency and continuous improvement across digital assets.
• Collect and analyze user feedback and usage data to drive actionable insights.

Requirements:

• 3–5+ years in UX / Digital / Product / User Experience processes.
• Proven experience defining UX processes beyond visual design.
• Experience working with design teams and IT/development teams.
• Ability to write UX specifications, flows, and user journeys.
• Proficiency in tools such as Figma, Miro, Confluence.