Help Desk Specialist

Senior Helpdesk Support Specialist | Enterprise IT Environment

We are hiring an experienced Helpdesk Support Specialist for a key role within a large-scale, enterprise IT environment.

This position is intended for professionals with proven hands-on experience, strong technical troubleshooting skills, and the ability to work effectively in a high-demand support setting.

📌 This role requires shift availability- 4 morning shifts, one evening shift (per week!!) and is suitable for candidates with substantial enterprise IT experience

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🧩 Key Responsibilitie

• s:Operate a Level 1–2 Helpdesk support role, providing phone-based technical support to end use
• rsIdentify, analyze, and resolve complex technical issues, or escalate to relevant technical teams when requir
• edProvide support for Windows 10/11, Microsoft Office, browsers, iOS, AVD/VDI environmen
• tsSupport enterprise and cloud-based solutions, including Azure, Microsoft 365, Intune, Active Directory, MFA, Control
• UpGuide and train users on the effective use of hardware and softwa
• reParticipate in ongoing information security operational process
• esProvide technical support for laptops, desktops, tablets, smartphones, zero clients, printers, scanners, IP telephony, Teams rooms, and display syste
• msDiagnose and resolve network-related issues, including LAN/WAN, ADSL, cellular modems, ISE, and IP telepho

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🎯 Requiremen

• ts:3+ years of experience in a Helpdesk / IT Support r
• oleMandatory experience in large organizations / enterprise environme
• ntsMCITP certification – an advant
• ageStrong interpersonal and communication skills, including remote user support and train
• ingExperience with ticketing / CRM syst
• emsHigh service orientation and ability to work effectively within a t
• eamProven ability to handle pressure and high incident volu
• mesHigh-level English proficie