Operations Manager Groups- Venue Search

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

The Collective – BCD Meetings & Events

We’re looking for an Operations Manager to lead our Venue Search team—driving innovation, elevating client experiences, and ensuring flawless delivery across every stage of the sourcing process. This role blends strategic thinking, team leadership, supplier partnership management, and operational excellence.

What You’ll Do

• Lead, coach, and develop a high‑performing Venue Search team.
• Oversee sourcing strategy, destination recommendations, and venue selection for client programs.
• Manage team workload, performance, SOP compliance, and service quality.
• Serve as the escalation point for client issues and ensure SLAs are consistently met.
• Strengthen supplier relationships and identify new destination and hotel partners.
• Drive process improvements, workflow efficiency, and adoption of tools like Cvent and Monday.com.
• Support financial management including budgets, reporting, preferred partner usage, and contract review.
  
  

What You Bring

• 10+ years in sourcing, negotiating, or contracting within meetings/events/hospitality.
• 2–3 years of team leadership or supervisory experience.
• Strong understanding of event industry trends, destinations, and supplier landscape.
• Excellent communication, relationship‑building, and problem‑solving skills.
• Ability to manage multiple complex projects in a fast‑moving environment.
• Proficiency with Microsoft Office; experience with Cvent, Monday.com, or Smartsheet is a plus.
• CMP, Bachelor’s degree, or hotel operations background preferred.
  
  

Why You’ll Love This Role

You’ll shape how we bring destinations to life for clients, influence strategic sourcing, and lead a high‑performing team.

This is a virtual position, operating in the Central or Eastern Time Zone. Candidates must be located in the US.

Ready to take your career to the next level? Join us, and let’s create remarkable experiences together—apply now!

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager Groups- Venue Search is between $75,000 - $95,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.