Restaurant Onboarding Lead - Maternity Leave Replacement ( 8 months)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Platform Lead is in charge of managing the restaurant platform team. The team oversees the onboarding process for new venues, including creating restaurant menus on Wolt platform, setting up POS integration, ensuring legal compliance, product capabilities, and partner assortments, taking into account the operator's user experience, interface, and product abilities. Additionally, the team ensures menus are up-to-date and supports partners with menu updates.

What you’ll be doing

Day-to-day in this role you’ll:

• Manage and nurture the platform team (10 employees), which includes team meetings, one-on-one sessions, providing feedback, and daily mentoring to enhance employee engagement and satisfaction.
• Maintain close working relations with the members of the team and members of the restaurant team (Sales and Account Managers).
• Implement new processes, systems, and features in close collaboration with the product team.
• Ensure restaurant team members have the knowledge and skills necessary to excel in their roles and ensure all current practices are up-to-date.
• Responsible for team efficiency, measurement (such as total time to onboard, handling time, and number of onboarding/updates per month), and team development.
• Make sure your team meets KPIs and provides performance feedback.
• Identifying bottlenecks and improving onboarding workflows consistently.
• Solve day-to-day problems and prioritize team tasks.
• Plan, manage, and implement projects related to the role (for example, transferring to a new system, creating an onboarding process, etc.).
  
  

• Experience in leading a professional team - an advantage
• Monday and Looker knowledge.
• Experience working with integrations and POS companies.
• Strong technical aptitude with the ability to troubleshoot complex integration issues.
• Understanding of the restaurant industry, including knowledge of industry trends, challenges, and restaurant needs.
• An excellent organizational skill set.
• Ability to drive change and challenge the status quo to improve processes and performance.
• Experience in improving and implementing processes.
• Effectively delegate tasks and responsibilities.
• Analytical thinking and a data-driven approach to decision-making.
• Experienced in working with data and Excel (Vlookup, Pivot, Concatenate, etc.).