Renewal Manager

Company Description

SCIO is revolutionizing material analysis by providing businesses with instant, non-invasive insights into the composition of physical materials. Our innovative platform integrates seamlessly with existing systems, enabling companies to predict, plan, and monitor processes with unparalleled accuracy. With solutions designed for simplicity and accessibility, even non-technical users can easily harness the power of SCIO to optimize quality management and decision-making. Supported by values of innovation, excellence, integrity, and determination, SCIO empowers industries to enhance productivity and navigate complexities efficiently. Join us in redefining standards of excellence and driving transformative progress across industries.

Role Description

We are looking for a proactive and detail-oriented Renewal Manager to ensure customer retention, accurate license and device management, and seamless coordination with internal processes. This role is responsible for driving timely renewals, maintaining database accuracy, handling replacement requests, and supporting internal teams with renewal-related data. The Renewal Manager plays a critical role in strengthening customer relationships, improving renewal rates, and ensuring a smooth end-to-end renewal process.

**This is an entry-level/junior position**

Key Responsibilities

• Manage customer renewals with clear communication and timely follow-up to ensure retention.
• Process renewal orders and purchase requests to ensure accuracy and alignment with internal systems.
• Maintain and update the customer and license database, ensuring data integrity at all times.
• Handle replacement requests and update records to reflect accurate device status.
• Provide responsive support to customer inquiries and internal requests related to renewals.
• Collaborate with cross-functional teams to align renewal processes with finance, operations, and customer success.
• Track and report on renewal performance, ensuring targets and service level agreements are met.

Qualifications

• An expert in Google Sheets, using the functions IF, Pivot, and VLOOKUP - is a must.
• Fluent in English; additional languages are an advantage (Especially Spanish and Portuguese).
• Analytical mindset with the ability to translate data into actionable insights.
• Highly collaborative, adaptable, organized, and a strong team player
• Proficient in CRM tools (e.g., Salesforce)
• Experience as the owner of the complete renewal cycle is an advantage
• Bachelor’s degree in Business, Communication, or a related field - an advantage