Case operator

Company Description

Medassis is a premier provider of medical assistance services in Israel, recognized both locally and internationally for its excellence. Since its founding in 2011, the company has specialized in coordinating medical flights and offering 24/7 support for urgent hospitalizations and air evacuations worldwide. Medassis takes pride in working with top-tier emergency medical teams and leveraging advanced medical technology to deliver life-saving care before patients reach hospitals. Our mission is to provide exceptional medical services with the highest levels of professionalism and quality on a global scale.

Role Description

This is a full-time, on-site role based in Ben Gurion Airport for a Case Operator. The Case Operator will coordinate and manage medical assistance cases, including air evacuations and patient hospitalizations. Responsibilities include liaising with medical teams, logistics providers, and clients, ensuring seamless service delivery. Additionally, the Case Operator will document case details accurately, track progress, and maintain communication with relevant stakeholders to ensure efficient and effective outcomes.

Qualifications

• Strong organizational skills, time management, and attention to detail to coordinate complex cases effectively.
• Excellent communication and interpersonal skills for liaising with clients, medical teams, and internal staff.
• Ability to work in high-pressure, fast-paced environments with problem-solving and multitasking proficiency.
• Familiarity with medical or emergency operations, logistics, or case management is an advantage.
• Proficiency in languages (such as Hebrew and English) is essential; additional language skills are a plus.

Availability for a full-time on-site position in Ben-Gurion Airport, with flexibility for shift-based schedules (4 shifts per week: 3 weekday shifts and 1 weekend shift, including at least one night shift).