Director of Account Management

Appcharge is the direct-to-consumer platform for mobile games.

We help game studios sell digital goods directly to their players - skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.

Appcharge powers web stores and in-app payments for over a third of the world’s top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we’ve grown 14x in the past year and now process over half a billion dollars annually.

We’re growing fast, building with intention, and helping the biggest names in gaming take back control of their business.

As a Director Account Management you will maximize publisher success and long-term revenue growth by leading Appcharge’s global Account Management organization. Own the performance, expansion, and relationship health of all live partners through a world-class team that translates data into impact, ensures flawless execution, and drives measurable business outcomes across all solutions and regions.

Core Responsibilities:

1. Global Partner Performance & Retention

• Oversee portfolio performance across all live publishers - accountable for GMV, retention, and satisfaction outcomes.
• Establish and operationalize frameworks for proactive issue detection (eg: GMV dips, conversion inefficiencies, checkout friction) and cross-functional resolution.
• Ensure consistent, data-backed QBRs and executive business reviews that connect insights to ROI and strategic growth actions.
• Build a culture of accountability where every AM owns revenue impact, not just relationship management.

2. Expansion & Commercial Growth

• Drive multi-solution expansion across webstore, checkout SDK, and payment links - new games, regional rollouts, SDK upgrades, and deployments.
• Partner with BD and Product to co-develop proposals demonstrating incremental uplift, payback, and publisher ROI.
• Oversee renewals, expansions, and pricing changes in collaboration with Legal and Finance.
• Create visibility and smooth transitions from BD handoff to live performance phases.

3. Data, Insights & Optimization

• Institutionalize performance analytics as a core AM capability - GMV, funnel metrics, conversion, uplift, and retention.
• Lead the development of dashboards, benchmarks, and health scoring models to guide account strategy.
• Ensure attribution, reporting accuracy, and consistency across all live integrations.
• Feed structured insights into Product, Marketing, and GTM teams to shape roadmap and messaging.

4. Relationship Leadership & Cross-Functional Alignment

• Build and maintain trusted executive relationships across publisher commercial, product, and technical teams.
• Act as the internal voice of the publisher at Appcharge - balancing advocacy with strategic prioritization.
• Partner with Product, BD, Ops, and Data to align roadmaps, unblock execution, and deliver measurable results.
• Represent AM in forecasting, pipeline reviews, and revenue planning sessions.

5. Organizational Leadership & Process Excellence

• Build, scale, and coach a high-performing global AM team across TLV, EMEA, and the Americas.
• Define R&Rs, performance frameworks, and career progression within the AM org.
• Standardize playbooks, success plans, QBR templates, and post-mortem reviews to ensure repeatability.
• Uphold operational discipline: CRM hygiene, forecast accuracy, responsiveness, and documentation.
• Drive cross-team knowledge sharing and continuous improvement through structured enablement.

Requirements:

• 10+ years of experience in account management or commercial leadership within gaming, payments, or SaaS.
• Proven track record leading multi-region AM or CS teams managing enterprise-scale accounts.
• Exceptional leadership and communication skills; capable of engaging C-level stakeholders.
• Analytical, structured, and fluent in performance data and commercial outcomes.
• Deep understanding of F2P economics, D2C monetization, and live-ops dynamics.
• Experience building scalable account management processes, tools, and systems.