Front Office Manager

Front Office Manager

The Norman Hotel | Tel Aviv

The Norman Hotel is seeking an experienced and service-driven Front Office Manager to lead our Front Office and Guest Experience teams and deliver an exceptional, personalized luxury hospitality experience.

Key Responsibilities:

• Overall management of Front Office operations (24/7), including Front Desk, Concierge, Bell Desk, and Guest Relations
• Leading and developing a team of approximately 20 employees
• Ensuring the highest service standards and an outstanding guest experience
• Handling VIP and long-stay guests, special requests, and complex guest situations
• Close collaboration with Housekeeping, F&B, Reservations, and Hotel Management
• Monitoring service KPIs, guest satisfaction, online reviews, and departmental performance
• Supporting occupancy, ADR optimization, and budget control

Requirements:

• Proven experience as a Front Office Manager in a boutique or luxury hotel
• Strong leadership and people-management skills
• Exceptional service orientation and attention to detail
• Fluency in Hebrew and English (additional languages – an advantage)
• Flexibility to work shifts, weekends, and holidays
• Experience with Optima PMS – an advantage

What We Offer:

• A key leadership role in one of Israel’s leading luxury hotels
• A dynamic, professional, and international working environment
• Opportunity to lead, influence, and grow with the hotel’s future expansion