Sales Operations

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About the Role:

We are looking for a proactive Sales Operations Manager to join our Revenue Operations team. In this role, you will implement scalable processes that drive operational excellence, oversee the sales funnel from A to Z, acting as a strategic partner to the sales organization. You will be responsible for planning, executing, and monitoring cross sales processes that drive efficiency and revenue growth, while managing our sales tool stack and data integrity. This role requires strategic thinking, analytical skills, and hands-on execution to improve efficiency and drive growth across our global growing sales teams.

Responsibilities :

• End-to-End Funnel Management: Oversee the full sales lifecycle (planning, execution, and monitoring). Optimize both inbound and outbound funnels to remove bottlenecks and improve conversion.
• Process Optimization: Gather needs, design, document, and optimize new and existing sales workflows and processes. Continuously identify areas for improvement in the sales cycle. Lead cross-functional initiatives to streamline operations.
• Salesforce Ownership: Own and maintain Salesforce for all sales teams, act as the bridge between business needs and technical teams by defining clear process requirements. Build automations, sequences, lead routing, and workflows that reduce manual work.
• Strategic Analysis and Reporting: Create and maintain dashboards/reports in Salesforce to track KPIs. Use data to provide actionable insights and support cross-departmental strategy projects.
• Lead the design and strategy of building dashboards and reports in our BI tools to track and monitor business performance and operational processes.
• Sales Enablement and Support: Serve as a focal point for the sales team, troubleshooting daily issues and maintaining a comprehensive knowledge base of policies and best practices.
• Presenting Results: Develop and deliver clear, engaging presentations and written summaries for senior management, effectively communicating complex results and strategic recommendations.
• New Technologies: Explore new tools and drive the implementation and adoption of innovative solutions, including AI-powered tools, while collaborating with cross-functional teams.
• GTM Projects & Partnerships: Support/operate key partnerships workflows with other departments (Product, Finance, Marketing, CS)
  
  

• Experience: 2-3 years of experience in Sales Operations, Revenue Operations, or a similar role within a B2B SaaS company.
• Operational Excellence: Experience gathering business requirements and translating them into technical specifications.
• Salesforce Mastery: Strong proficiency in Salesforce (reporting, dashboards, and standard objects) is a must.
• Analytical Mindset: Ability to translate complex data into business insights.
• In-person communication: Strong ability to communicate clearly with sales reps, senior management, and technical teams.
• Methodological thinker with a strong strategic approach. Ability to break down ambiguous problems into concrete, manageable components. Highly detail-oriented and takes a high degree of ownership.
• Strong written and verbal communication skills, including the ability to communicate with senior management and explain insights and recommendations in non-technical language.
• Collaborative Leader: Excels at leading through influence. A strong listener who is genuinely open to input from all teams and departments.
• Self-Motivated & Driven: Curious, ambitious, and proactive with a strong desire for learning. Loves tackling complex problems and is eager to share success.
  
  

• Familiarity with Inbound vs. Outbound funnel methodologies.
• Background in both PLG and SLG sales processes
• Experience with SQL & data visualization tools.