Information Technology Business System Manager

We are seeking an experienced IT & Business Systems Manager to lead and oversee our core business systems and applications, and to support the company’s digital transformation initiatives. This role works closely with senior leadership and plays a key role in optimizing processes, data, and automation across the organization.

Key Responsibilities:

1. Systems & Business Applications

• Lead ERP (NetSuite) and CRM (HubSpot) implementation, configuration, and integration projects
• Own system architecture, data structure, and end-to-end business process design across business systems
• Develop and maintain automations, workflows, scripts, and custom configurations within ERP and CRM platforms
• Implement integrations using API-based tools, including light scripting when required
• Lead the company’s AI and automation initiatives and evaluate relevant use cases
• Manage the IT budget, monitor costs, and ensure effective resource allocation
• Serve as a key advisor to the COO, HOO, HFO, and management on system-related and technology-related decisions

2. IT Management

• Manage user access, identity, and authentication systems across all business units
• Oversee the administration and ongoing support of company applications and tools
• Partner with department heads to define the IT roadmap and digital transformation priorities

3. Vendor & License Management

• Manage relationships with external IT vendors, software providers, and telecom partners
• Oversee procurement, negotiation, renewal, and optimization of software licenses and support agreements
• Evaluate vendor performance and ensure adherence to SLAs

Requirements

• 3+ years of experience as an IT / Systems Manager with strong ERP and CRM ownership
• Hands-on experience customizing NetSuite (mandatory) and/or HubSpot (strong advantage)
• Experience with scripting (SuiteScript, JavaScript, SQL) – strong advantage
• Experience managing vendors, budgets, and complex system projects
• Experience in retail and/or e-commerce operations (OMS, inventory flows, fulfillment, ERP–commerce integrations) – strong advantage
• Strong knowledge of Google Workspace and access management systems
• Ability to work independently, prioritize effectively, and communicate clearly with stakeholders
• Fluent in English
• Excellent analytical, organizational, and problem-solving skills