Fraud Prevention Director

We are seeking an experienced and highly analytical Fraud Prevention Director to lead Global-e’s fraud risk management team. This role is critical in safeguarding our merchants and shoppers worldwide while balancing risk with seamless customer experience. The ideal candidate is both data-savvy and operationally sharp, with the ability to dive deep into details, act with urgency, and translate insights into scalable fraud prevention strategies.

In this role, you will report to our VP of Payments.

Key Responsibilities:

Lead Fraud Analysis & Operations

• Lead and manage fraud analysis teams and operations.
• Own and continuously refine Global-e’s fraud prevention framework across markets, providers, and geographies.
• Design and implement policies, processes, and tools to detect, prevent, and mitigate fraud.

Data-Driven Fraud Insights:

• Develop advanced fraud detection models and leverage machine learning/analytics to identify new fraud patterns.
• Drive deep investigations into complex fraud cases, using data to get to the root cause quickly.

Cross-Functional Leadership:

• Partner with Payments, BI, Product, Customer Success and Customer Support teams to design holistic fraud solutions.
• Act as the fraud domain expert in internal and external forums, influencing both strategic decisions and tactical responses.

Operational Excellence:

• Build, lead, and mentor a high-performing global fraud prevention team.
• Define and monitor KPIs to measure fraud rates, operational efficiency, and cost of fraud prevention.

Technology & Innovation:

• Evaluate, implement, and optimize fraud prevention technologies (internal and third-party).
• Bring strong technical understanding to bridge between business requirements and technical execution.

• 8+ years of experience in fraud prevention, risk management, or payments, with at least 4 years in leadership roles.
• Proven expertise in designing and managing fraud detection strategies at scale.
• Strong technical background – ability to work closely with engineers, BI, and product.
• Advanced analytical skills with hands-on experience in SQL, Python, or BI tools (e.g., Snowflake, Qlik, Tableau).
• Track record of building and leading global teams.
• Experience in e-commerce, fintech, or payments preferred.
• Excellent communication and stakeholder management skills.