Human Resources Operations Specialist

We are looking for a dedicated Senior HR Specialist to join our ever-evolving team. Senior HR Specialists play a crucial role within our organization, serving as a link between our employees and company HR practices that bring additional complexity. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is detail oriented, excellent communication skills and well versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met.

Job Duties:

· Oversee and streamline HR processes and operations, including enterprise program support, performance management and employee relations

· Collaboration with senior leadership to develop and implement HR strategies aligned with business objectives to ensure effectiveness

· Deliver advisory support and provide resolution strategies for complex employee issues and to managers on employee performance cases

· Advise on policy changes and their impact on operations and the employee experience

· Oversee the implementation and optimization of HR systems and technologies

· Design and deliver training programs to enhance HR team capabilities and employee knowledge

· Own, monitor and deliver highly sensitive restructuring or performance management support

· Provide insights and recommendations on HR metrics and trends

· Ensure compliance with labor laws, regional audits and company polices

· Ensure data integrity and efficient use of HR information and systems

· Document case details clearly, accurately and on track with defined service levels (SLAs)

· Assist in ad-hoc HR projects where required

Job Requirements

· 5+ years of experience in HR Operations/ HR Specialist role

5+ years of experience in restructuring and performance management support.

· 5+ years of experience in customer-facing roles.

· Proven experience as an HR or customer service representative.

· Knowledge or education of HR processes and best practices.

· Familiarity with CRM and HCM systems.

· Strong attention to detail regarding process and statutory requirements.

· Good organizational and time management skills.

· Excellent interpersonal, written, and verbal communication skills.

· Unwavering confidentiality with employee matters and information.

· Strong organizational and time management skills.

· Proficient user of MS office applications including Outlook, Word, Excel, PowerPoint.