Customer Program Manager

Chips Talk, We Listen

proteanTecs is a game-changing startup that's giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics.

Here at proteanTecs, you'll be part of a team that's unlocking deep insights to make electronics more reliable, efficient, and high-quality. We're trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the world's largest and most notable companies in tech.

Why proteanTecs is a great place to work:

• Fast-paced and impactful: We're a mission-driven startup, so you'll tackle new challenges daily, wear many hats, and see your work directly influence the future of electronics.
• Supportive company culture: Learn from the best. Our 200+ team members are experts in their field with a proven track record of success, and they're committed to fostering a collaborative and supportive work environment.
• International presence: We're a multinational company with a diverse team across multiple locations around the globe. You'll collaborate on projects with international impact, gaining a global perspective of the tech industry.
• Work with industry leaders: Our solutions are used by the biggest names in tech. You'll be part of the team creating the next generation of groundbreaking products.
• Cutting-edge playground: We use the latest machine learning, platforms, and tools to push boundaries and achieve breakthroughs.
• Real-world impact: Our work keeps data centers, cars, and other critical systems running smoothly. Your work will directly contribute to safer, more reliable electronics.
• We are here for the win: Backed by industry veterans and leading investors, we offer a stable and secure work environment with plenty of room for growth.
  
  

• 5–10 years of experience in Program Management or Customer Success roles in a semiconductor industry.
• Proven experience in customer-facing roles, managing large-scale or strategic accounts.
• Strong understanding of product development, integration, and support lifecycles.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in tools such as Jira, Confluence, PowerBI, MS Project, and CRM systems.
• Ability to work effectively within matrix organizations and influence without authority.
• Strong analytical and problem-solving mindset.
• Bachelor's degree in Engineering, Computer Science, or related field (Master’s or PMP a plus).
• Experience in a fast-paced, start-up-like environment preferred.
  
  

• Serve as the primary point of contact for strategic customers throughout their lifecycle — from design-in through post-production support.
• Understand customer goals, challenges, and timelines to ensure aligned execution and a seamless experience.
• Drive customer program planning, including defining milestones, deliverables, and success criteria.
• Lead regular customer business reviews, providing status updates, risk assessments, and mitigation plans.
• Translate customer requirements into actionable plans for internal teams.
  
  

• Coordinate across R&D, Product, Application, DevOps, and Support teams to ensure timely delivery and issue resolution.
• Ensure cross-team synchronization on program priorities, dependencies, and customer commitments.
• Track deliverables, escalate blockers, and ensure proactive risk management.
• Represent the customer voice internally, advocating for prioritization when needed.
  
  

• Oversee ongoing customer support and ensure continuous satisfaction and retention.
• Identify opportunities for improvement in processes, tools, and communication between teams and customers.
• Establish and monitor KPIs, dashboards, and post-mortem reviews for program health and performance.
  
  

• Deliver concise, data-driven communications to internal and external stakeholders.
• Build trust-based relationships with customer executives and internal leadership.
• Manage expectations through clear reporting, structured updates, and outcome-based communication.