Director of Customer Success

WE ARE MINE

We power hundreds of organizations to elevate their privacy and data protection programs, and the feedback is fantastic. We are the fastest-growing and highest-rated privacy software in G2.

We've been ranked 4th on the of the best startups to work for! Duns 100 Rankings. Our customers range from big startups to some of the most famous brands in the world. We are headquartered in Tel Aviv, voted numerous times as the best place to work at, and secured more than $40M in funding from leading investors, including Google’s AI fund, Battery Ventures, PayPal Ventures and more.

You Are:

Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.

You are a native English speaker who is willing to work Mon-Fri and accommodate our customers’ working hours.

You will:

• Onboard customers end-to-end while owning the relationship, project management, product training and best practices.
• Provide guidance, support, and technical solutions to MineOS users’ questions - owning product adoption and product best practice consultancy leading to maximal value.
• Communicate with Mine’s strategic customers and, meeting the High-end customers face-to-face.
• Develop expertise in our product and stay up to date on new features and improvements.
• Analyze user behavior and feedback and take proactive action to optimize relationship and value realization
• Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
• Develop and maintain positive customer relations and satisfaction achieving a trusted advisor role.
• Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

Requirements:

• 5+ years of experience managing Mid-Market and Enterprise customers in a B2B SaaS environment, with a strong track record in onboarding, relationship management, and project execution.
• Proven ability to lead customers through the full lifecycle—from onboarding to expansion—anchored in a deep understanding of each customer’s desired business outcomes and building clear success plans to achieve them.
• Skilled in relationship mapping across multiple stakeholders, including technical teams, champions, and executive sponsors, ensuring alignment and long-term customer health.
• Strong organizational and project management abilities, with experience driving cross-functional collaboration to meet customer goals.
• Excellent communication skills—both written and verbal—with the ability to tailor messaging to different audiences and foster trust and transparency.
• Confident leading strategic conversations, business reviews, and escalation handling with global customers.
• (Optional. Advantage) High-level understanding of privacy regulations such as GDPR, CCPA, and the ability to translate compliance requirements into actionable steps for customers.
• Proactive and resourceful—comfortable operating in fast-paced, dynamic environments with evolving customer needs and priorities.

Mine is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Benefits:

Magic in the making:

We are shaping the future of data privacy

Over $40 million has been raised from leading investors in Mine

High impact, low ego: We care about helping people do great things

A real work-life balance!

Personal matters and family come first

Equipment to make you happy:

The latest MacBook Pro

Noise-canceling headphones

Awesome swag

Works important, but so is learning:

Online courses, books, and meetups

Professional conferences around the world

Inspiring colleagues

Relaxation room equipped with:

Meta Quest 3

Xbox One console with a TV that is way too big

Piano & 2 Guitars

3D Printer

Board games

We’re in this together:

1000 NIS/month to spend with Cibus and Wolt

All social benefits (incl. study fund)

Generous stock options plan

Hybrid model

You manage your own time

Free gym membership at the office building

Celebrating life:

Happy hours every Thursday

Celebrate holidays and special days

Special gifts for birthdays, newborns, weddings, and holidays