Professional Services Operations Specialist

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Are you a thorough individual who desires to optimize processes and enhance operational efficiency? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join us as a Professional Services Operations Specialist. In this role, you'll drive streamlined operations within our Professional Services team, ensuring our clients and partners receive outstanding service.

The candidate should be able to demonstrate multi-tasking, be detail-addicted, be a self-starter, and strive for precision in his work. We want you to be reliable, detailed, friendly, and eager to learn and develop! This position is an excellent opportunity to join a leading company and a growing team and become a key to the company's success!

What You’ll Be Doing

• Vendor onboarding - Lead the onboarding process for new vendors, including system setup, documentation collection and legal contracts oversight.
• Procurement and PO management - Create and issue Purchase Orders (POs) to approved vendors and track PO lifecycle end-to-end, ensuring timely confirmation, delivery, invoicing, and payment.
• Regional Partners - Serve as the operational point of contact for EMEA and APAC Professional Services regional partners. Support communication, process alignment, and ongoing operational engagement. Ensure partners follow NVIDIA Professional Services delivery and operational standards, collect information on performance follow up on training and ensure deployment readiness.
• Deployment RMA Coordination - Manage RMAs (Return Material Authorizations) for regional deployments, ensuring timely shipment, replacement, and case closure. Coordinate with internal teams to resolve issues and maintain accurate records throughout the RMA process. Monitor progress, escalate delays, and ensure smooth handling of faulty units during deployment cycles.
• Assisting with the Professional Services Team's Information Systems. This role requires using Nvidia operational systems for information searches and updates.
• Support of local and global operations and deployment teams, as well as 3rd party contractors will be expected in an efficient and out-of-the-box solution provisioning.
  
  

• Experience working in a technology company.
• ⁠Bachelor’s degree (B.A. or B.Sc.) in Operations or Business Management (preferred), or equivalent experience
• 3+ years experience in professional services organizations or active involvement in operations activities. Proven experience with vendors or procurement processes
• Demonstrated experience handling RMAs and a background in logistics and shipping.
• Basic understanding of legal terms and conditions, including basic negotiation skills.
• Outstanding written and verbal English communication skills (very high level or native-level proficiency).
• Ability to drive process improvement and introduce creative ideas that enhance operational efficiency and service delivery speed.
• Demonstrates integrity and a strong sense of responsibility, excellent organizational, communication, and multitasking skills. Fast learner, able to work independently, prioritize effectively and thrive in a fast-paced, constantly evolving environment. Strong analytical and problem-solving abilities, with a focus on delivering results
• Advanced MS Office proficiency, especially Excel and Outlook.
• Willingness to work early AM or late PM to support global teams when required.
  
  

• Experience supporting or collaborating with global teams
• Track record of optimizing operations workflows, tools or processes.
• Proficiency in SalesForce.com and other operational and project management information systems