IT Support and Operations - position no. 1505

About the Company

IBI is one of Israel’s leading and most innovative investment houses, providing a wide range of financial services including portfolio management, brokerage, mutual funds, and investment banking. With a strong emphasis on professionalism, innovation, and client service, IBI is a trusted partner for both individual and institutional investors.

About the Role

Curious to explore a variety of cutting-edge technologies and dive into sophisticated systems?

Prefer being part of a close-knit, professional team that always has your back?

If so, we may be exactly what you’re looking for - you’ve already taken the first step forward.

Responsibilities:

• Providing support and guidance to group employees in IT environments, with an emphasis on teamwork and participation in new and challenging projects.
• Setting up and configuring user accounts, AD, Exchange, virtualization, DRP, telephony, and more.
• Installing end-user workstations — familiarity with personal equipment such as desktops, laptops, corporate telephony, and peripheral devices in the user environment, including operating systems.
• Handling and maintaining the company’s IT and telephony systems, including IP-based PBX systems.

Qualifications:

• Knowledge and familiarity with Microsoft systems, including operating systems and Office products- required.
• Experience with NTFS, permissions, and group creation- required.
• At least 2–3 years of experience in troubleshooting within networking and computing, with basic knowledge of communication protocols such as TCP, IP, DHCP, DNS- required.
• Good English (spoken and written)- required.
• Knowledge and experience with update-deployment systems such as BigFix, SCCM- an advantage.
• Familiarity with EDR products (e.g., ESET, SentinelOne)- an advantage.

Personal Skills:

• Strong customer-service orientation.
• Ability to work under pressure and handle multiple tasks.
• Diligence.
• Ability and willingness for self-learning.