Accounts Receivables & Collection Specialist

ScyllaDB is seeking a detail-oriented and proactive Accounts Receivables & Collection Specialist to join our Finance team. In this role, you will manage the full order to cash cycle, ensure accurate and timely invoicing, maintain strong customer communication, and oversee collection activities across multiple geographies.

You will collaborate closely with Sales, Legal, Customer Success, and internal stakeholders to ensure smooth financial operations and an excellent customer experience.

Responsibilities

Accounts Receivables

• Prepare, issue, and deliver invoices to customers in accordance with contract terms.
• Maintain and update customer records in the billing systems (NetSuite / internal tools).
• Coordinate with Sales and Customer Success to verify billing details, renewals, and contract changes.
• Monitor billing-related metrics and ensure timely and accurate reporting.
• Analyze aging reports to identify trends and prioritize collection efforts
• Monitor AR aging and proactively drive reductions in overdue balances; minimize bad debt risk
• Produce weekly/monthly Order to cash reporting: AR aging, DSO, collections forecast, dispute dashboard, invoice accuracy.
• Drive automation and process improvements across ERP/CRM/billing tools and customer portals.
  
  

• Manage the end-to-end collection process and follow up with customers on outstanding payments.
• Track overdue invoices and send reminders in a professional and customer-friendly manner.
• Work closely with customers to resolve billing discrepancies or disputes.
• Maintain aging reports and track collection performance.
• Escalate accounts as needed while keeping internal teams aligned.
• Cross-functional Collaboration
• Partner with the Finance team on month-end closing, revenue records, and cash-flow forecasting.
• Manage collections cadence (dunning): reminders, calls/emails, escalation paths, and dispute tracking.
• Maintain clear documentation of customer communications, commitments, and follow-ups
  
  

• 2–4 years of experience in billing, accounts receivable, or collections — preferably in a SaaS or tech company.
• Strong understanding of invoicing, collections processes, and financial documentation.
• Excellent communication skills and customer-oriented approach.
• High attention to detail and strong organizational skills.
• Ability to work under deadlines and manage multiple priorities.
• Experience with billing/CRM/ERP systems (e.g. NetSuite, HubSpot, Salesforce, Stripe) — an advantage.
• Proficiency in Microsoft Office, especially Excel.
• Fluent English (both written and spoken).
• Ability to work independently in a distributed, global environment.