Customer Support Representative

We are a fast-growing Fintech company based in Tel Aviv, providing a cutting-edge and dependable financial services that make global transactions effortless.

We are looking for a Customer Support Representative who is fluent in Hebrew , English and Russian and is passionate about delivering exceptional service to our clients.

Responsibilities:

-      Provide support to existing clients via phone, email, and live chat.

-      Listen attentively to customer inquiries and concerns, offering timely and effective resolutions in line with company policies.

-      Accurately document customer information to create, update, or adjust accounts.

-      Offer feedback and suggestions to improve support processes and customer experience.

-      Recommend relevant products and services based on client needs.

-      Follow communication procedures, guidelines and policies

-      Teamwork skills to collaborate with representatives and coworkers in other departments.

-      Follow established communication procedures, guidelines, and policies.

-      Collaborate with team members and other departments to resolve complex issues.

Qualifications:

-      Proven experience in customer support or client service roles.

-      Proficient in Microsoft Office (Word, Excel) and general computer applications.

-      Excellent interpersonal and communication skills.

-      Ability to remain calm and composed in a fast-paced, high-pressure environment.

-      Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.

• -      Team-oriented mindset with a proactive approach to problem-solving.