Global Director of Operations & Account Management

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About The Role

Are you ready to take the lead in driving operational excellence and fostering strong client relationships on a global stage? As the Global Director of Operations and Account Management, you'll be at the forefront of impactful business strategies while overseeing a dynamic operations team. This role is about more than just management; it's about harnessing innovation and teamwork to ensure our clients' success. If you thrive in a fast-paced, collaborative environment, we want to hear from you!

You’re Good At

• Leading teams and fostering a positive, collaborative culture.
• Developing and implementing strategic business plans for client meetings.
• Proactively managing client relationships and communications.
• Analyzing financial performance and ensuring profitability.
• Adapting to operational trends and implementing effective solutions.
  
  

You Might Also Have

• Expertise in Life Sciences and regulatory compliance.
• A degree in a relevant field and experience in strategic meetings management.
• Strong technology skills with a focus on meetings technology and process optimization.
• Experience in budget management and financial reporting.
• Proficiency in business English and effective communication at all levels.
  
  

You Should Know

• This role is virtual
• This role may require travel
  
  

Get excited about the possibility of making a difference! Apply now and join us in transforming client experiences and shaping the future of operations at BCD M&E!

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Global Director of Operations & Account Management is between $90,000 - $120,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.