Technical Customer Success

Role Overview

We are looking for a Technical Customer Success professional to join our team in the Tel Aviv District. This is a full-time, on-site role working closely with our clients to ensure smooth onboarding, successful product adoption, and an all-around exceptional customer experience.

You’ll be the technical point of contact - helping clients troubleshoot issues, navigate product flows and APIs, understand best practices, and get real value from Savannah’s solutions. You’ll collaborate with development, product, and operations teams to drive continuous improvement and customer success.

What You’ll Do

Serve as the primary technical contact for customers, ensuring a smooth and positive experience throughout the partnership.

Troubleshoot and resolve complex technical issues across integrations, environments, and product flows.

Conduct onboarding sessions, trainings, and walkthroughs to help clients adopt and maximize Savannah’s solutions.

Work closely with client teams to understand their needs, identify gaps, and recommend the right technical approaches.

Collaborate with internal engineering, product, and ops teams to communicate customer feedback and drive improvements.

Build trusted relationships with stakeholders while proactively ensuring satisfaction and long-term value.

Maintain a deep understanding of Savannah’s capabilities and stay updated on technical best practices.

Qualifications

3+ years of experience in Technical Customer Success, Support Engineering, Solutions Engineering, or a similar technical client-facing role.

Strong hands-on technical troubleshooting skills and the ability to break down complex problems.

Excellent communication and customer-service skills, with the ability to translate technical concepts into simple terms.

Familiarity with technical domains such as web technologies, API usage, product integrations, DevOps, or infrastructure (advantage).

Experience conducting client onboarding and training sessions.

Ability to work both independently and as part of a cross-functional team.

Strong problem-solving mindset and a passion for helping customers succeed.

High proficiency in Hebrew and English; additional languages are a plus.