Junior QA & IT Support Specialist

Nick Academy is hiring a Junior QA & IT Support Specialist!

We’re an innovative company on a mission to make learning fun! Our digital products designed to combine learning and play for families and children around the world.

If you bring a mix of creative yet big-picture thinking, strong execution and practical problem-solving skills.

we'd love to have you onboard!

We’re looking for a sharp, detail-oriented team member who can test our learning products, solve tech issues, and support our users , all to help deliver a smooth and fun learning experience for kids around the world.

🧩 What You’ll Do

●     Execute and document manual test plans across mobile and web platforms

●     Perform regression, functional, and usability testing before releases

●     Identify, track, and verify bug fixes using internal systems

●     Collaborate with product and development teams to ensure new features meet top-tier quality standards

●     Provide basic IT and technical troubleshooting for team tools, devices, and platforms

●     Handle customer support requests, including troubleshooting issues, assisting with access or setup, and managing cancellations or account questions

●     Report recurring issues and help improve our processes and user experience

💡 What You Bring

●     Solid understanding of QA methodologies and test documentation

●     Experience with manual testing for consumer-facing digital products

●     Strong analytical and communication skills, and great attention to detail

●     Ability to diagnose and resolve common tech issues (basic IT)

●     Comfort interacting with customers via chat or email in a clear, empathetic way

●     Familiarity with ticketing or bug-tracking systems (e.g., Jira, Monday)

● English proficiency – a must

🧠 Bonus Points For

●     Experience testing mobile apps (iOS/Android)

●     Background in technical support or customer service

●     Basic knowledge of network, device, or browser troubleshooting

✨ Join Nick Academy and help us make learning fun, smart, and perfectly polished — for kids everywhere.

👉 Apply now or tag someone who’d be a great fit!

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