Technical Customer Success - Tier 2

Our company provides software solutions for hospital laboratories in Israel and abroad.

The Support Department focuses on hospitals within Israel. The department is structured into 4 teams based on geographic location, each led by a team leader and an Account Manager (AM). Work is prioritized by the team leader and AM based on urgency and frequency. 

We offer a dynamic and challenging work environment, opportunities for growth, and the chance to make a meaningful impact in the healthcare industry.

Responsibilities:

Ensure smooth operation of the system and implement new requests, including:

-Proactively monitor issues through daily routines (queries via the database)

-Handle tickets opened by clients

-Implement new feature requests

-Quickly address critical issues that disabling the laboratories work

Requirements: 

-Bachelor's degree in information systems/computer science or experience from a technological army unit

-Strong problem solving and analytical skills

-Excellent communication and interpersonal skills

-Ability to work well under pressure and manage multiple priorities

-Experience with databases, query languages, and frontend debugging tools

-Familiarity with healthcare industry and hospital workflows - advantage

-Flexibility to work evening, weekend, and holiday shifts on a rotational basis