Senior Help Desk

We are seeking a hands-on, detail-oriented Senior IT Help Desk to join our growing team.

The ideal candidate will take ownership of day-to-day technical support activities, providing high-quality service to employee's laptops, networks, and enterprise applications. This position involves troubleshooting IT technical issues, assisting with new employee onboarding, and supporting the security team maintaining the operation and compliance.

Key Responsibilities:

• Provide first-level technical support, troubleshoot, and resolve IT-related problems on employee laptops, software, and network systems.
• Manage and track IT support tickets, ensuring timely resolution and proper documentation.
• Install, update, and maintain software applications as required.
• Set up and configure workstations, laptops, and other IT equipment for new employees.
• Assist in onboarding and offboarding processes, ensuring proper access to systems and tools.
• Maintain and monitor IT infrastructure, including Win/Linux servers, network devices, and cloud-based systems.
• Collaborate with senior IT staff on system upgrades, security measures, and continuous improvement initiatives.
• Provide basic training and guidance to employees on IT tools and best practices.
• Maintain accurate inventory of IT assets, licenses, and peripherals.

Requirements:

• 4–5 years of experience in a Help Desk or IT Support role.
• Strong troubleshooting skills for Windows and Linux OS.
• Strong knowledge of networking architecture (firewalls, switches, Wi-Fi, VPN, etc.).
• Hands-on experience with FortiGate network appliances — must.
• Experience and deep knowledge of identity and MDM platforms (e.g., JumpCloud, Entra ID, Intune) — must.
• Experience and deep knowledge of Microsoft 365 (O365) - must.
• Experience and knowledge of EDR solutions (Microsoft Defender).
• Experience with IT Security practices.
• Familiarity with IT monitoring tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively in a dynamic environment.