Member Experience & Operation Specialist

About us:

ROOMS by Fattal is a rapidly growing brand offering inspiring shared workspaces with a boutique, luxurious urban hotel atmosphere in the most central locations in Israel.

Our Member Community include corporate firms, startups, small businesses, talented entrepreneurs, and freelancers located across more than 13 key locations throughout Israel. We've set a new standard for coworking spaces, providing productivity, comfort, inspiration, and unique working relationships for our Member Experience.

About the Opportunity:

Join our amazing team and become part of a dynamic and innovative company in the field of coworking spaces. We are looking for a Member Experience & Operation Specialist who is passionate about service, organization, operations, and nurturing experience life in our spaces. If you have strong interpersonal skills and the ability to work in a fast-paced and challenging environment, this is your opportunity!

Responsibilities:

• Community Relations Management: Be the vibrant spirit of the space and the primary contact point for experience members and guests, addressing their needs and requests.
• Maintenance and Operations: Ensure the smooth and proper operation of the space, including working with suppliers and managing purchase orders.
• Administration: Manage client onboarding, handle invoices.
• Internal Communication: Collaborate with the experience management team as well as operations, maintenance, and accounting teams.
• Fostering Community Life: Create a pleasant and nurturing environment,
• including organizing events and activities that strengthen and unite the community.

Requirements:

• 2+ of experience in office management/front desk customer service or a relevant field.
• High service awareness.
• Strong organizational and planning skills.
• Versatility and dynamism.
• Task-oriented.
• Excellent verbal and written communication skills.
• High interpersonal skills.
• Proactiveness and caring.
• Ability to work in a team.
• High work ethic.
• Bachelor's degree - an advantage.

ROOMS is an equal opportunity employer.